Nobody likes conflict, but you can't avoid it. Top performers just like you face problems every day. If you know how to deal with conflict well, you can turn it into your biggest opportunity for success.

The Top Performer's Guide to Conflict is your essential conflict handbook, giving you the tools you need to manage conflict and come out on top. Discover:

--Why you must know how to handle conflict
--How to recognize conflict before it happens
--The best ways to deal with difficult people
--How to build strength by overcoming problems
--Secrets to impacting and leading others
--Tools to guide you past conflict

Top performers face conflict head-on and come out on top. You are just a short read away from mastering this essential skill.

Average Customer Review: ( 27 customer reviews )
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One of the most important things that I learned is that there are a lot of costs that come with avoiding conflict. The author helped me see that good things can come from healthy conflict like greater intimacy and respect.

38 of 41 found the following review helpful:

Insightful!Nov 22, 2004
By Rolf Dobelli "getAbstract"
This is a fine, short guide to managing conflict. Author Tim Ursiny particularly addresses those of you who are "conflict cowards," people who do not like conflict...and who does, outside of a few well-compensated litigaters? Ursiny himself is a confessed hater of conflict. He has hated it ever since he was a child and now, even though he's an executive coach and a fairly beefy guy, he still hates it. He is also a psychologist, and his style and approach have much in common with the work of other pop psychology writers, although this guide is more useful than most. Ursiny keeps the reading light by providing ample anecdotes and he invites readers to participate through several self-examination questionnaires. He provides some clearly written, easily accessible explanations of how conflicts occur and how to manage them. In fact, he defines conflict, its consequences and even its benefits so broadly that almost anyone fits the book's target audience. You got a problem with that? We doesn't and warmly recommend this entertaining, refreshing book, which - we agree - has something for almost everyone who'd rather duck than fight.

19 of 20 found the following review helpful:

Right on Point!Jun 17, 2004

Ursiny uses examples to illustrate his points so well - one example looked like it came right out of my work environment - as if he was a fly on the wall! No one likes to face conflict and we are all pretty good at avoidance. This book helps one understand conflict and, most inmportantly, how to face and resolve it in an honest, respectful and EFFECTIVE way. FIVE STARS!!!!!

19 of 21 found the following review helpful:

Complete guide for the non-confrontationalJun 15, 2004
By Barry Foster
There's nothing Dr. Ursiny has left out of this easy to read and follow book. Since more than 80% of all people are non-confrontational this guide helps everyone understand others and prepares them for any difficult conversation. As a business coach I have used and recommended the book to all of my clients who struggle with getting their point across and being heard in a contentious/confrontational situation.
The book is complete and is a guide deserving to be utilized by everyone.
Great Job!!

8 of 8 found the following review helpful:

Truth telling section great, butJul 09, 2010
By MT Pockets
I have a Master's degree in Conflict Resolution so I am always looking for more material. This book was suggested and so I bought a used copy.
The good : The author does offer a work book style to allow the reader to progress at their own pace and in the latter part of the book, there is a very interesting section on truth telling (admitting the truth abut how you react to something) and it is worth the price of the book.

The bad : The author has too many "convenient fit the exact circumstance" anecdotes. As I read it, I had a difficult time believing the accuracy of the stories. It seemed that too much was contrived.

I have passed this book on to others specifically for the section on truth telling, and without telling them about the other "stories", many have also remarked that much of the anecdotes seemed contrived. We called it editorial license. ;-)

I'm not certain that you need all the background to get to the truth telling section, but I do recommend checking this out a library to see how you react tot he words and actions of others.

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